Posts Tagged ‘perception’

Beware of Maps & Traps

June 2, 2013

sandtrap

Most often, decisions are made by building models or maps in your mind based on what’s worked before. Then, people typically follow the old map. This common process has inherent dangers. The resulting flawed decisions have a host of other implications.

What habits of mind can unintentionally enable errors?

Illusions are one significant challenge. Three specific illusions can cause problems: (1) the belief our own ideas are superior to others (2) the tendency to overestimate chances of success (3) the false perception of control.

Priming is another common response to our environment that demonstrates how susceptible we are to external cues. For example, wine shoppers in a supermarket purchase considerably more French wine when French music plays and more German wine when German music plays.

Be aware humans are significantly influenced by titled positions and a desire to be an “insider.” This is known as crowd or herd behavior. If the ethics or skills of leaders are less than stellar – it can cause considerable grief in organizations and communities.

Most Destructive

Denial is the motherlode of dysfunction. Denial has direct connections to maps. It occurs when reality is so unappetizing that people refuse to acknowledge it. Harvard professor Richard Tedlow says it happens when “the smartest people in the room” can be very dumb. In his book, Denial: Why Business Leaders Fail to Face Facts, he cites tabloid examples like Enron along with well known companies like Coke, Ford, and IBM.

Action Steps

Denial is in play when people refuse to adjust course and oppose trusted advisors in the face of clear evidence. Here are a few ways to tackle it:

(1) Call out people who dismiss facts or create a version of reality (rationalize)

(2) Insist on straight talk with facts

(3) Challenge assumptions

(4) Avoid groupthink, its the same as crowd or herd behavior

(5) Aggressively create new culture  that lauds inquiry, evidence and learning

(6) Watch for symptoms of denial in your own thinking and others

In golf, “going to the beach” hurts your score. A sand trap is an unwelcome detour. When managing people, recognize and avoid common traps of the human mind. Get a firm grip on perception (what we see) and reality (what is).

Lisa Wyatt, Ed.D. is chief strategy officer and partner in Phillips Wyatt Knowlton, Inc. PWK is a performance management resource for systems and social change with clients worldwide. Lisa has cross-sector and international experience. She is an author and W.K. Kellogg Leadership Fellow. See: www.pwkinc.com

Informed Perceptions

August 14, 2011

It’s frequently said: “Perception is all.”

Significant research indicates that Asians and Westerners think and perceive differently. University of Michigan scholar Richard Nisbett’s famous experiment showed pictures of a fish tank to American and Japanese. They were asked to describe what they saw. Interestingly, Americans most often described the largest and most prominent fish in the tank. Japanese made 60 percent more references to the context elements. They commented far more often on the water, rocks, bubbles and plants in the tank.

Context & Interdependence

Charles Blow’s recent (6 August)   New York Times editorial alerts us to context, relationships, paradox, and interdependence. He notes the “greatest casualties of the great recession will be a decade of lost children.” He includes troubling findings from The State of America’s Children produced by The Children’s Defense Fund. Their findings indicate:

  • Since 2000, four million more children live in poverty. The increase between 2008-9 is the largest single year increase ever recorded.
  • The number of homeless children in public schools increased 41 percent 2006-7 and 2008-9 school years.
  • The majority of children in all social groups and 79 percent or more of Black and Hispanic children in public schools cannot read or do math at grade level in 4th, 8th or 12th grades.
  • The annual cost of center-based child care for a 4-year old is more than the annual in-state tuition at a public four-year college in 33 states.

Focus Influences Perception

These demographics describe important symptoms of human distress. While child advocates may know this information – most others don’t. Yet, these demographics  have implications for all of us. They signal growing and new concerns for K-12 education, health care and other sectors. Blow’s editorial provides a critical service. He offers visibility to the invisible and vulnerable. Many people tend to focus on the “foreground:” our own children, neighbor or grand kids. He asks us to consider a larger picture.

Differences in perception vary by gender, age, culture, income and other factors. A perspective may be valid, but is it limited? Be sure to consider both the big fish and other elements of the fish tank. It may significantly influence plans or other factors related to effectiveness. Inclusion and cultural competence can expand our view and  results.

Lisa Wyatt, Ed. D. is a strategy architect and partner in Phillip Wyatt Knowlton, Inc. PWK is a performance management resource for systems and social change with clients worldwide. She is also an author and W.K. Kellogg Leadership Fellow. See : www.pwkinc.com


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