At 21, he worked at a poultry processing plan during college. After experience in nearly every role in operations, he was named general manager and supervised 500 people. Knowing what people did gave him a platform to understand their routines, challenges and risks.
“Leadership is getting people to exceed their own expectations,” says G.J. Hart, CEO, California Pizza Kitchen.The high-performing CPK chief focuses lots of attention on talent development. Earlier this year, he shared six leadership steps he relies on with the New York Times.
(1) Be the best you can be. You can’t lead anybody if you can’t lead yourself. Know what you need to work on.
(2) Dream big. Identify big possibilities and get started, now.
(3) Lead with your heart first. People respond to authenticity.
(4) Trust your team and help them grow.
(5) Do the right thing – always. Integrity will prevail.
(6) Serve the people on your team. Put the cause before yourself.
Hart, a Dutch immigrant, says his own style has evolved. Today, he’s more patient and tolerant. His most important tip? Courage.
“Any leadership role is about stepping out…having the courage to be different, because you have to be different to be a leader.”
-Lisa Wyatt, Ed.D. is chief strategy officer and partner in Phillips Wyatt Knowlton, Inc. PWK is a performance management resource for systems and social change with clients worldwide. Lisa has cross-sector and international experience. She is an author and W.K. Kellogg Leadership Fellow. See: http://www.pwkinc.com